What are the reasons behind order push failure?
Yusra
Last Update 6 个月前
Syncerize only pushes orders that contain synced products. To make sure your orders sync properly, you must first sync the product.
Learn how to sync a product here.
Order push failures, however, can occur for several reasons, disrupting your workflow and delaying fulfilment.
1. Unpaid Orders with Paid Check Enabled
Reason: If the order is marked as unpaid and the "Paid Check" feature is enabled, the system will prevent the order from being pushed.
Solution:
Ensure the order is marked as paid before attempting to push it.
Update the payment status in your store’s order settings.
Solution:
Manually push the order.
Alternatively, enable automatic order push for the specific store by updating the store's settings.
Solution:
Ensure that all products linked to orders remain active and available until fulfillment is complete.
Solution:
Reconnect the store by verifying its credentials and status.
Solution:
- Upgrade your plan to enable order push and access all features.
Reason: Orders cannot be pushed if the customer’s name, phone number, and email address are missing.
Solution: Ensure the customer’s name, phone number, and email address are added to enable smooth order processing.
Syncerize only push order which has synced products in it, also add link how to sync a product.